Booking information
Know the terms before you book.
The conditions for your selected product and option are shown in its booking checkout.
Practical help
Before your experience.
Keep your booking confirmation handy when checking your arrangements or contacting us.
Where do I find my meeting or pickup details?
Check your booking confirmation and any pickup instructions sent for your selected experience. If you need help finding your meeting point or understanding your pickup details, contact us with your booking reference and travel date.
Who can help with a payment question?
Contact us with your booking reference, the platform used to book and the payment question you need help with.
What should I include when asking about my booking?
Include your booking reference, experience name, travel date and the name used for your booking. Tell us how to contact you and what you need help with.
Cancellation policy
Cancellation windows and fees can differ between tours and booking options. Read the exact cancellation policy displayed for your chosen option before completing payment. If you already booked, check your confirmation and contact us with your reference for help.
Refund policy
Refund eligibility follows the cancellation terms attached to your booking. If a refund is applicable, contact us with your booking reference so we can review the booking and payment channel. Bookings made through Viator, Tripadvisor or GetYourGuide may also be managed through that platform.
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